The University of Cape Town (UCT) is addressing student complaints about the quality and safety of food in its residence dining halls. Students recently reported incidents of expired yoghurt and a fly in a meal, sparking frustration and concerns about hygiene.
UCT spokesperson Elijah Moholola said the university is treating the matter “as a matter of urgency.” He stressed that UCT “remains committed to maintaining high standards of food safety” and is acting to improve dining hall conditions.
Stronger oversight and new safety measures
UCT has already introduced several interventions to restore confidence. The measures include:
- Independent food safety audits by a Nosa-accredited auditor
- Updated pest control and fumigation contracts
- Clearer reporting systems for complaints
- Stricter brand specifications to ensure trusted suppliers
- Ongoing training programmes for catering staff
In May 2025, a Nosa-accredited auditor inspected all residences. Each scored above 80%. Leo Marquard achieved the highest score at 96,16%, while Tugwell followed with 90,64%. Medres, however, recorded the lowest at 80,68%.
Clearer channels for student complaints
UCT has also created more accessible reporting options. Students can now report problems through residence coordinators, food service controllers, the Pay & Connect app, or a dedicated email address. Importantly, UCT promises to resolve escalated issues within seven days.
The university also introduced a new waste management system and increased fumigation schedules. Together, these steps aim to create a cleaner and safer dining environment.
“UCT remains committed to addressing catering concerns quickly and ensuring residence meals meet the highest standards,” Moholola said.
Students continue to monitor progress
Because residence meals are a central part of campus life, students remain invested in the outcome of these reforms. The Student Representative Council (SRC) has vowed to keep pressing for accountability, and many students will closely watch whether UCT delivers on its promises.
Ultimately, the university’s response will not only affect trust in campus catering but also shape student confidence in UCT’s ability to prioritise their well-being.ing whether UCT delivers on its promises of improved food safety and higher dining hall standards.
